Return Policy

At Zezign, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please, contact Customer Service to process your return.

Refunds will be done only through the Original Mode of Payment.

The products are fine, but I changed my mind

Products with no quality-related issues can be returned within 7 days of receiving your order. For details on the return policy, please choose the region where the order was delivered. For Made-To-Order clothing, if the items were made accurately according to your order specifications but do not fit, you will be responsible for all shipping fees and the cost.

Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.

Products with quality problems

We guarantee all of our products against material and workmanship defects within the warranty period of 7 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.


 

Cancellation Policy

For all products excluding Made-To-Order items, orders may be cancelled for a full refund at any time until the order is shipped.

For Made-To-Order products:

  • Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

  • Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.

  • Made-To-Order products that have already been shipped cannot be cancelled.

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